Which payment methods do you accept?
When paying online you have a number of options. The easiest and most convenient way to pay online is with PayPal. If you do choose PayPal then you can choose to pay using your PayPal balance or by using your credit or debit card. If you do not have a PayPal account then they are free and easy to set up.
Alternatively, you can also pay directly using your Visa, MasterCard or American Express debit or credit card.
Can I pay by cheque/phone/postal order?
At this moment in time, we are only able to accept payment via PayPal or credit/debit card online and by phone. If you are having difficulty placing your order online, please phone or email us for assistance.
Order Tracking & Updates
Should I receive a confirmation email?
As soon as you place your order with us you will receive a confirmation email. You will also receive an email from us when we have dispatched your item, along with any tracking numbers. That way you are kept fully up to date with the status of your order.
Can I cancel or amend my order?
It is very difficult to cancel or amend an order once it has been placed as we do tend to send orders straight to the dispatch team in order to maintain a speedy turnaround. However, if you do call us immediately (during our opening hours), we may be able to make amendments, although this is not guaranteed.
What are your delivery charges?
Orders placed to mainland UK addresses will be charged a flat rate fee of just £3.95 if the order is under 2kg in weight and £5.95 for orders above 2kg. An express delivery option is always available for just £8.95.
Orders to UK offshore & highlands (including Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles, Isle of Man, Isle of Wight & Scilly Isles) will be charged a flat rate fee of just £3.95 if the order is under 2kg in weight and £13.95 for orders above 2kg.
For our international customers, the delivery rate is calculated by weight at checkout. International shipping may be subject to import duties or other taxes – these are the sole responsibility of the buyer.
When will my order be dispatched?
We aim to dispatch all orders within 48 hours. During sales or other busy periods, this turnaround may be extended and we urge you to keep an eye on our social media channels for all updates regarding current turnaround and delivery timeframes. Orders placed from 9am Friday to 9am Monday may take upto 72 hours to be dispatched.
What shipping service do you use?
For UK orders under 2kg, we ship using Royal Mail 48. Orders over 2kg are sent via DPD Local. For express next day deliveries, we use DPD Local Next-Day for delivery on the next working day after dispatch. Please note that DPD do not deliver on Saturdays or Bank Holidays.
For international shipments, either Royal Mail or international courier services will be used.
How long will it take for my order to arrive?
For UK customers, you should receive your order within 4 working days of placing your order. International shipment times can vary but should arrive within 10 working days. If you have not received your order within this time frame, please get in touch.
Returns & Exchanges
Can I return/exchange an item I have ordered?
Yes! Craftovator offers a No-Quibble 30-Day Money Back Guarantee. If, for any reason you are dissatisfied, simply contact us to be issued a unique RMA (Returns Merchandise Authorisation), send the item back to us in the original, unused condition and we’ll give a full refund – no questions asked.
Please note: we are unable to cover return postage costs except in the case of damaged/wrong products being received.
How can I contact you?
Please visit our Contact Us page for full details on how to reach us via Live Chat, email or phone.