Expert guidance for the novice and experienced chandler

I am a complete beginner – where do I start?

There’s no need to worry! We have expert tips and advice for chandlers who have just started their candle making journey. We would highly recommend you start with creating a Paraffin Wax candle as this is the easiest way to start for beginners – have a look here for the complete guide.

We’d also encourage you to have a look at our candle making starter kits – from Rich Vanilla Cream to Orange Splash there’s a range of kits to pick from and everything you need is all supplied in the box – easy!

If you do have any problems you can find us on live chat, give us a call or drop us an email and we’ll be happy to help!

How much fragrance oil do I need to use?

This indeed is a very subjective question as every chandler has their own preference and it does vary according to the type of wax you are using as well as the potency of your fragrance oil, amongst other factors.

However, we recommend testing fragrance oils at 5% and adjusting from there. This means, if you are using 100g of wax, to use 5ml of oil to start with and increasing until you reach the desired strength. The maximum percentage would be 10%. Too much fragrance oil can cause colour bleed, so try not to add too much.

Why has my paraffin wax solidified?

Due to the nature of the paraffin wax it is common for the wax to melt and solidify during transit due to fluctuating temperature changes - this by no means affects the quality of the wax. This is more likely to occur during the colder months; however, the wax can be in its solidified form throughout the year due to the timing of the shipments we receive.

If you have received a solidified block, we would recommend you apply force to it and break it into smaller pieces, using a hammer. If you then apply a small amount of heat it will easily break away.

If you require the wax to be in its pellet form, perhaps for a particular project or craft idea you had in mind, we recommend you purchase the Paraffin Wax in various quantities of the 250g Paraffin Wax as opposed to in kilograms, as the wax has already been broken down into pellets.

How much wax do I need to use to fill up my container?

As 100% Soy Wax is for container candles, it very much depends on the size of the container you would like to use. As a general rule, you would need to double the amount of 'dry' wax it takes to fill the container.
So for example, in a container if you can fit in 100g of soy wax flakes, you would need to melt 200g of wax. A similar principle would apply for wax melts as it does depend on the size/shape of your moulds.

Alternatively, simply fill your mould or container with water. Then measure the exact amount of water that fills it up by pouring it into a measuring jug (do this in ml’s). Deduct this by 20% and you’ve got the amount of wax you need. For example, if you fill up your container with 100ml of water, you deduct 20%, leaving you with needing 80g of wax.

What do I need to put on my candle labels to sell them legally?

Under the General Product Safety Regulations 2005, it is required that all producers and distributors of any potentially hazardous product must be fully labelled with relevant information and warnings relating to that product. Our safety labels which can be found under the relevant product page for the fragrance oils required, contains all the relevant information and warnings your customers need to know to safely use your candles.

The CLP Regulation (for “Classification, Labelling and Packaging”) is a European Union regulation from 2009, which aligns the European Union system of classification, labelling and packaging of chemical substances and mixtures to the Globally Harmonised System (GHS).

Labelling your candles can get very confusing, especially when using different fragrance oils for all your candles, each with different warnings and relevant safety information. But luckily for you, we have made it very easy to use. For each fragrance oil, we have supplied safety data sheets for the 100% concentrated solution as well as for the 10% concentration, as candles can generally hold up to a 10% concentration of fragrance oil. Additionally, all the information you require to create your CLP label is provided – you can edit this to add your company information and place it directly onto your candle. You can find all these documents under the relevant product page for the fragrance oil you are interested in.

I have just received my fragrance oils – they don’t smell anything like the scents they should – what should I do?

It is important to bear in mind that the fragrance may smell very different once in your candle/wax melt as opposed to the concentrated solution in the bottle. We only source and stock the highest quality, super-strength scents so we would urge you to test the fragrance for your intended use before making a judgement on the scent!

What size wick should I use?

It is very important to pick the right size wick – having one too short or too long will overall affect your candle in many ways, from the way it burns to the amount of scent it releases or inhibits (!)

To pick the right size, it comes down to trial and error. Why – because not only does it depend on your candle wax and your container, but also depends on your fragrance oil as these vary in strength, density and consistency.

How do I centre my wick?

One handy tip we have, to centre your wick, is to use a washing line peg to hold the wick in place and let it rest on the top of the container. You could also use a popsicle stick/crafts stick with a small hole drilled in the centre or even two pencils to secure it in place.

Candle wicks centered

Why does my candle have air bubbles? Why are there wet spots on my candle?

“Wet spots” are the patches or air bubbles that are visible through clear container candles, where the candle wax hasn’t adhered to the container. Firstly – please note that this is probably the most common complaint from candle makers and can even be seen in expensive designer candle brands. Whilst we all want our candles to look beautiful and aesthetically pleasing – the good news is that this doesn’t affect the burning or quality of your candle.

To prevent this happening here are a few tips:

  • Pre-heat your glass jars before pouring your candle wax into them – this allows the wax to cool at a slower rate and air bubbles can escape to the surface. If you pour hot candle wax into a cold glass jar it will not only cause air bubbles but also frosting.
  • Ensure room conditions are not too cold – standard room temperature is fine.
  • Pour the wax slowly into the container.
  • After pouring the hot wax, tapping the glassware gently will also release any air bubbles
  • Allow your candles to cool on a wire rack rather than on a standard table top. Solid surfaces will cause the wax to cool too fast and cause “wet spots”/air bubbles where the wax pulls away from the sides of the container.

Can I use a microwave to melt my wax for candle making?

We strongly urge you to NOT USE a microwave. It will lead to the wax melting in a non-uniform manner with the wax having extreme hot spots and cold spots too. Not only is this very dangerous, but can lead to further complications when creating your candles/melts.

What is causing the flame to flicker?

There are three potential causes for your flame to be flickering. Firstly, it could be due to the location of where your candle is burning. If it is burned in a room where there are plenty of air currents, fans or any other source of draft, this could cause your candle to flicker.

Additionally, it could also be due to the incorrect wick size being used – usually when you use a wick that is too long, a larger and longer flame will be produced which will have a higher likelihood of dancing around and flickering.

Finally, one last cause, could be that water is trapped in your wax – you must ensure that water does not enter the wax while making your candle.

Why is my candle forming cracks?

Cracking in candles is often caused by the wax being cooled too fast after being poured into the container – it is best to allow candles to cool at room temperature or in a warm water bath. Avoid trying to quicken the cooling process by cooling candles in cold temperatures such as a fridge or freezer.

Why when I use different fragrances do I not get a full melt pool? Why is there wax left on the side?

A full melt pool can be defined as the wax being heated to an extent that it reaches the edge of its container – generally it should be up to ¼ inch deep. This depth allows the fragrance to diffuse into the room without being burnt off.

It is important to bear in mind that all fragrances have different specific gravity and flash points which effect the burn of your candle and thus the size of the melt pool.

Heavy fragrance oils such as White Lotus or Vanilla will have higher flash points and will require larger wicks, whereas the opposite is true for lighter fragrance oils such as Lemon. We would advise you to look at the flash points of the fragrance oils you are using and adjust the wick size accordingly.

Why is my candle wick “mushrooming”?

Mushrooming occurs when there is an excess amount of wax fuel to be burnt – this can be caused by an oversized wick providing more wax to the flame than can be burned or can also be due to too much fragrance.

To solve this, we would recommend carrying out a test by first reducing the wick size and if the same problem persists, to try reducing the fragrance level.

Why does my candle cause black smoke when being burned?

There are two main reasons for this. Like the mushrooming of candle wicks, smoking occurs when there is an excess amount of wax fuel to be burnt – this can be caused by an oversized wick providing more wax to the flame than can be burned or can also be due to too much fragrance.

To solve this, we would recommend carrying out a test by first reducing the wick size and if the same problem persists, to try reducing the fragrance level.

Why is my Soy Wax candle frosting?

Pure Soy Wax candles have a high tendency to “frost” – this is when small white crystals on the sides or top of the candle start to form and this is especially apparent when adding dyes.

One possible reason for this is that you're pouring the wax when it is too hot or cool – try to pour at the right temperature – at around 36 to 43 degrees Celsius.

Another reason could be your room temperature – if it is too cold, your wax will be cooling too quickly resulting in your candle to start frosting. We would also advise you to mix your wax gently and not too vigorously as well as cooling on a wire rack.

Do remember that frosting is extremely common with 100% Soy Wax and indeed, many candle 'experts' even look for the frosting as proof as it is an actual pure Soy Candle!